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1977, c. 5, s. 167; 1983, c. 56, s. 43; 1993, c. 40, s. 54; 1997, c. 24, s. 17; 2002, c. 28, s. 28, s. 33.

           168.  Every complaint must be filed in writing; it must set out the grounds on which it is based and state the
           identity of the complainant. The Office shall provide assistance to complainants in drawing up their complaints.
           1977, c. 5, s. 168; 1983, c. 56, s. 43; 1993, c. 40, s. 54; 1997, c. 24, s. 17; 2002, c. 28, s. 33.

           169.  The Office shall refuse to act if the complaint is manifestly unfounded or in bad faith.

           The Office may refuse to act if an appropriate recourse is available to the complainant or if it considers that the
           circumstances do not justify its intervention.

           Where it refuses to act, the Office shall inform the complainant of its decision, giving the reasons on which it is
           based. The Office shall inform the complainant of the recourses available, if any.
           1977, c. 5, s. 169; 1993, c. 40, s. 54; 1997, c. 24, s. 17; 2002, c. 28, s. 33.

           170.  (Repealed).

           1977, c. 5, s. 170; 1993, c. 40, s. 54; 1997, c. 24, s. 17; 1999, c. 40, s. 45; 2002, c. 28, s. 29.

           171.  The Office may designate, generally or specially, any person to make an inquiry or an inspection.

           1977, c. 5, s. 171; 1993, c. 40, s. 54; 1997, c. 24, s. 17; 2002, c. 28, s. 33.

           172.  The Office has the powers and immunity of commissioners appointed under the Act respecting public
           inquiry commissions (chapter C-37), except the power to order imprisonment.

           Where necessary, the Office may confer such powers and immunity on any person it designates.

           1977, c. 5, s. 172; 1993, c. 40, s. 54; 1997, c. 24, s. 17; 2002, c. 28, s. 33.

           173.  No proceedings may be instituted against a person making an inspection or an inquiry by reason of any act
           or omission done in good faith in the exercise of his functions.
           1977, c. 5, s. 173; 1993, c. 40, s. 54; 1997, c. 24, s. 17.

           174.  A person making an inspection for the purposes of this Act may, during business hours, provided it is at a
           reasonable time, enter any place open to the public. In the course of the inspection, the person may, in particular,
           examine any product or document, make copies, and require any relevant information.

           The  person  must,  at  the  request  of  any  interested  person,  identify  himself  and  produce  the  certificate attesting
           his capacity.
           1977, c. 5, s. 174; 1993, c. 40, s. 54; 1997, c. 24, s. 17.

           175.  The  Office  may,  for  the  purposes  of  this  chapter,  require  a  person  to  forward  any  relevant  document  or
           information within the time it fixes.

           1977, c. 5, s. 175; 1993, c. 40, s. 54; 1997, c. 24, s. 17; 2002, c. 28, s. 33.

           176.  No person may hinder, in any way, the actions of the Office or of a person designated by the Office when
           acting in the exercise of their functions, mislead the Office or the person by withholding information or making false
           statements, or refuse to provide any information or document the Office or the person is entitled to obtain.
           1977, c. 5, s. 176; 1993, c. 40, s. 54; 1997, c. 24, s. 17; 2002, c. 28, s. 33.


           177.  Where the Office is of the opinion that this Charter or a regulation thereunder has been contravened, it shall
           give the alleged offender formal notice to comply therewith within the time indicated. If the alleged offender fails to
           comply, the Office shall refer the matter to the Director of Criminal and Penal Prosecutions so that he may, where
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