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6. The workplace
The workplace is central to our day-to-day lives, and provides an important context for an
individual’s linguistic development. Whether a fluent speaker, a speaker lacking in confidence
who wishes to improve their skills, or a new speaker, the workplace provides opportunities to use,
practise and learn Welsh.
Current legislation has provided a framework to ensure that bodies that are subject to Welsh
Language Standards provide bilingual customer-facing services. This has required these bodies
to improve the way they plan their bilingual workforce and to identify posts where Welsh
language skills are desirable or essential. In turn, this has provided more opportunities for
individuals to acknowledge, enhance or acquire Welsh language skills in the workplace.
Some bodies are already leading the way in this respect and use the Welsh language as the
language of internal administration, subsequently increasing the demand for, and opportunities
to use, Welsh language skills. As the main employer of front-line public services in Wales,
increasing the use of Welsh within the workplaces of local government and the health and social
care sector will be very important in this regard.
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